- Make sure that the normal processing time for this particular payment system has passed. See the processing time for fund transfers here.
- Email your transfer receipt to [email protected]. Indicate “Payment wasn’t credited” in the subject line of the letter. In the body of the letter, specify the account number, payment method, date and the transfer amount.
- Wait for the reply. Our specialists will address your issue within 1 business day.
You can also contact your personal manager for a more prompt reply and a speedy resolution of your issue.